Ciao Baby   

We "called ahead" a week in advance and were told that we could not make a reservation but that our having "called ahead" would put our name on their "list" so we would be seated in about 20 minutes upon arrival instead of the typical 40 minute wait on a saturday night without having "called ahead".............. 2 hours later (no exaggeration) despite numerous assurances from the hostess that we should be seated "any moment" we were still waiting. You would think we were going to an exclusive club and not a family restauraunt. We had 2 children with us ages 5 and 8. You ever wait 2 hours with 2 hungry children? This is no way to run a business. You lost me and my family as customers for life and as many people that I am able to tell about our horrendous experience. Our waitress even confided that managent purposefully tells customers they will be seated any second because they dont want to lose the business. I will never ever come back to ciao baby. CIAO BABY !!!! :(

Wondering where the people who rated this resturant less than 5 stars normally eat out or if they ever eat out. I have been to the one in Commack with co-workers several times and they all LOVE it. I have been to the one in Massapequa many times with the husband, family, and sometimes friends and they all LOVED it. Why would the place be so packed during tough times if it was less than amazing? The food is yummy! I have eaten in some of the finest resturants and I had no complaints about the food. As far as prices go, well is is more expensive than the SIZZLER and Olive Garden... LOL Honestly, not more $ than most. Yes, the portions are VERY large but what is wrong with not having to cook the next day (or two)?

awful food. appetizers all thrown together on one plate like they could care less. taste was worse. go there if you want to order $10 drinks.

SERVICE WAS GREAT !!!!!!! FOOD WAS EXCELLENT!!!!!!!!